We want you to feel confident and comfortable in your gear. If a piece doesn’t fit or perform the way you expected, we are here to help you get it sorted. As long as your items are unwashed, unworn, and in their original condition, you have 30 days from the date of delivery (or in-store purchase) to initiate a return or exchange.
What items can be returned?
To qualify for a full refund, all activewear must be sent back in its original state—meaning unworn, unwashed, and free of any stains, makeup, or deodorant marks.
Please note the following brand-specific guidelines and exceptions:
- Underwear & Swimwear: For safety and hygiene reasons, these items are strictly final sale and cannot be returned or exchanged.
- Socks: Eligible for a return only if they are completely unopened and sealed in their original packaging.
- Shaker Bottles & Water Bottles: Non-returnable due to hygiene and health standards.
- Custom / Personalized Gear: Any item tailored specifically for you cannot be returned.
- Clearance & Major Sale Items: Items purchased at a final discount of 60% or more are considered Final Sale. These are not eligible for refunds, store credit, or exchanges and will be clearly flagged on the product page and at checkout.
- Tags & Labels: You can still return your items if the hangtags have been removed, provided the garment is completely unworn. However, if the inner care/size fabric label has been cut out, we cannot accept the return.
Note: All returned packages are thoroughly inspected at our warehouse. If an item arrives damaged, heavily worn, or in an unacceptable condition, we will not be able to issue a refund and the item may be sent back to you.
When will I receive my refund?
Once your return courier delivers the package back to our facility, our team will inspect and process the items.
- Processing Time: It typically takes up to 7 business days for our warehouse team to review and approve your return after it arrives.
- Bank Posting Time: Once approved, your refund is immediately sent back to your original payment method. Depending on your financial institution, it can take an additional 7 working days for the funds to reflect in your account.
- Gift Cards: If you used a gift card to complete your purchase (or split the payment), the refund will be credited back to the gift card first.
Can I combine multiple orders into one return package?
No. To avoid massive delays or tracking errors in our system, please do not mix returns from different orders into a single package. Every separate order needs to be registered and shipped back using its own dedicated return label and packaging.
Always hold onto your postage drop-off receipts until your refund has been successfully processed.
Do you support exchanges?
Yes! We offer size exchanges to help you find the perfect fit.
- Inventory Availability: We process and ship your requested exchange size only after your returned item has been scanned and received at our facility. Because of this, we cannot pre-reserve or hold inventory for exchanges.
- Fallback to Refund: If your requested size sells out before your return reaches us, our system will automatically default to issuing a full refund to your original payment method.
Any gear purchased live at our temporary pop-up shops, fitness expos, or brand events is considered Final Sale. We are unable to accept online returns for items bought at physical event booths. If you have a specific issue with a piece bought at an event, please reach out directly to our support email.
Damaged, Faulty, or Wrong Items
We strive for perfection, but if we missed the mark, we’ll fix it right away.
- Faulty Gear: If you notice a manufacturing defect or damage upon arrival, please do not send it back. Reach out to our team with clear photos of the issue so we can verify the fault and arrange a replacement.
- Incorrect Orders: Received the wrong size, color, or item entirely? Let us know immediately, and we will send out the correct gear along with a prepaid solution to get the wrong item back to us.
